Privacy policy.

Scope.

This policy covers information handled through canada.metroelitetransfer.com and related trip requests to Metro Elite Transfer. When you continue to an external booking, payment, review or social platform, that provider's privacy information also applies to its service.

You can request a trip or contact our team without accepting optional analytics or advertising. Details needed to arrange transportation and respond to your request are separate from those optional uses.

Information we collect.

• Trip details: pickup and destination addresses, requested stops, travel dates and times, flights, passenger and luggage counts, and requested child seats or assistance.
• Contact and booking details: your name, phone number, email, reservation reference, company billing requirements and messages you choose to send.
• Technical information: page requests, IP address, browser or device information, and security signals needed to deliver and protect the website. Optional usage measurement is explained below.

Do not enter passport numbers, card details, medical records or a detailed diagnosis in a quote, contact form or chat. Share only the practical transport requirements our team needs. Payments entered on the external booking platform are handled through that platform and its payment services.

How we use information.

We use the information you provide to prepare estimates, review vehicle fit and availability, arrange pickup and dispatch, communicate about your reservation, answer support requests and handle billing where applicable. We also use necessary technical information to operate the website and help prevent abuse.

A response about your trip or support request is a service communication. Choosing optional website measurement is a separate decision and is not required to receive that response.

Who helps provide the service.

Relevant trip and contact details are shared with the dispatch team and the people assigned to arrange or provide your transportation. External providers also process information when their functions are used:

Address suggestions — Google Maps / Places

Location searches and selected addresses are used to identify the pickup, destination and stops. Google can receive technical information when its address tools load. Google privacy policy.

Booking — Limo Anywhere / My Limo Biz

When you continue to vehicles and rates, the booking service receives the trip information needed to prepare that journey. Further contact or payment details entered there are handled by the provider and the operator. Limo Anywhere privacy policy.

Live chat — Brevo Conversations

The chat service can receive device, page and session information when the widget loads, and the messages or contact details you share when you use it. Chat is separate from optional analytics preferences. Brevo privacy policy.

Contact email delivery — Resend

When you submit the contact form, Resend processes your contact details, selected topic, message and any trip details you include to deliver the inquiry to our team by email. Submitting an inquiry does not subscribe you to marketing emails. Resend privacy policy.

Website delivery and security — Cloudflare

Hosting and content delivery involve technical page-request information. Cloudflare Turnstile also checks security signals on the contact form to help prevent automated abuse. Cloudflare privacy policy.

Hosted fonts and website assets

Your browser requests some fonts and interface resources from external providers, including Google Fonts and the Cloudflare cdnjs service. Those requests include the technical information needed to deliver the files.

Providers may process information in countries outside your location, including the United States. Their own notices describe their processing and available controls. Information may also need to be disclosed to meet applicable legal obligations.

Cookies, analytics & your choices.

Use Privacy choices in the footer to accept, reject or change optional categories. Your preferences are stored in this browser so the website can remember them. Essential functions, including security and your saved privacy choice, remain available when optional tracking is rejected.

Optional analytics

When enabled and accepted, Microsoft Clarity and Google Analytics can help us understand page usage and find usability problems. Analytics can include pages viewed, device information and interactions such as starting a quote. Clarity can provide interaction recordings and heatmaps. Form content is masked, and our quote measurement excludes names, emails, phone numbers, exact addresses and message text.

Read the Microsoft privacy statement and Google privacy policy for provider details.

Optional advertising measurement

When enabled and separately accepted, Google advertising measurement can help connect an advertisement with an action on this website. Optional analytics and advertising tags do not load before the relevant choice is accepted.

Changing your preference stops future optional collection through this site's controls. It does not undo information already sent. You can also manage stored cookies through your browser and contact the relevant provider about its records. Preferences apply to this browser and this website; other Metro Elite Transfer sites and external booking pages have their own controls.

Security.

Our forms use secure HTTPS connections and security checks where provided. Avoid sending sensitive documents or payment information through general messages. No website or transmission method can eliminate every risk; contact our team if you suspect a problem involving your trip information.

Retention.

How long a record is needed depends on its purpose, including arranging the journey, resolving support or payment questions, and applicable business or legal requirements. External providers have their own retention practices. Contact us about a particular record or a deletion request rather than assuming that changing a cookie preference deletes booking records.

Your rights & requests.

Contact us to ask about information associated with you, request access or a correction, or request deletion where applicable. You can withdraw optional analytics or advertising consent through Privacy choices. Some information may still be needed to complete a requested service or meet applicable recordkeeping requirements.

We may need information to verify the request before disclosing or changing a record. Do not attach identity documents to an initial email; our team can explain the next step. The Office of the Privacy Commissioner of Canada explains Canadian privacy principles and how to raise a privacy concern.

Contact about privacy.

Email support@metroelitetransfer.com with the subject “Privacy request,” or call +1 (800) 528-7582. Include a reservation reference if it helps identify the record, and describe the request without sending unnecessary sensitive information.

We update this page when the website's privacy practices change. The date above identifies this version.