Terms of service.

Using these terms.

These terms describe transportation arranged through Metro Elite Transfer's Canada website. Read them with the estimate and trip confirmation supplied for your journey. Ask dispatch to resolve any discrepancy before accepting the trip.

The privacy policy explains how information and optional website measurement are handled. Optional analytics and advertising consent is separate from arranging transportation.

Private passenger transportation.

We arrange private ground transportation for airport, cross-border, business, appointment, student and personal journeys. Availability, the assigned vehicle and the itinerary require dispatch confirmation.

Vehicle illustrations show representative vehicles and luggage arrangements. Supply the full passenger count, luggage, child-seat requests and any mobility equipment so dispatch can confirm the configuration. Appointment transportation is ordinary passenger travel, not emergency transport or clinical care.

Requests & confirmed reservations.

Requesting a quote is free and the website quote form does not collect payment. Entering trip details or seeing an online estimate does not by itself reserve a vehicle. Dispatch confirms availability and the final trip details.

• Provide accurate pickup and destination addresses, dates, pickup-local times, passenger and luggage counts, and contact information.
• Include each stop, expected stop duration, flight details and any return journey. A one-way booking does not reserve a vehicle to wait during a visit or provide a later return.
• Check the calendar date, time zone, meeting instructions and both legs of a return trip in your confirmation.

We recommend requesting at least 24 hours ahead. Last-minute requests depend on availability; call for near-term travel. Final fare confirmation usually takes 1–2 hours and can take up to 24 hours.

Estimates, inclusions & payment.

Published estimates are in U.S. dollars (USD). They are planning guidance for the stated route and vehicle scope, not guaranteed fares for every date or address. Applicable cross-border fees, taxes, fuel surcharges and airport fees are included in the trip estimate.

Exact addresses, vehicle needs, stops, timing and availability affect the estimate. Confirm gratuity, requested child seats, extra stops, waiting beyond the included allowances and other changes outside the agreed itinerary with dispatch. No additional rate is implied where one has not been confirmed.

Review the final fare, payment instructions and trip confirmation provided for your reservation. Corporate billing or invoice references require an agreed arrangement; entering a company name does not establish a credit account. See pricing and estimate guidance.

Included pickup waiting time.

Scheduled address pickup

15 minutes free from the scheduled pickup time.

Domestic airport arrival

30 minutes free from the flight's landing time.

International airport arrival

60 minutes free from the flight's landing time.

We track arriving flights. Keep dispatch informed about a replacement flight, delayed baggage or arrival formalities. Confirm any waiting charges beyond the included allowance with dispatch; the airport allowance is separate from border processing during the drive.

Cancellations, no-shows & cancelled flights.

Cancel at least 24 hours before the scheduled departure for free cancellation and a full refund. Cancellations within 24 hours and no-shows are non-refundable.

If your flight is cancelled, we offer free rescheduling. Contact dispatch with the cancellation and replacement flight details so the new pickup can be arranged. A changed flight should not be left as an unreported no-show.

Use the contact details below and include your reservation reference when requesting a cancellation or change. Keep the response confirming the updated arrangement.

Border crossings & traveller responsibilities.

Each passenger is responsible for the travel documents, declarations and entry eligibility applicable to their citizenship, status and direction of travel. Border authorities determine admission and inspection time. A vehicle reservation does not provide entry permission or priority at inspection.

The normal border crossing is included. If a traveller-related issue causes a border hold, waiting is charged at USD $2.00 per minute until the traveller is released. This is different from the normal border queue and the airport pickup waiting allowance.

Review the border crossing guide and official resources before departure. Tell dispatch about questions that could affect timing, and resolve immigration or customs eligibility questions with the appropriate authority.

Timing & external conditions.

Traffic, weather, road closures, airport procedures and border inspection can change the journey. Published driving times or border reports are planning references, not a guarantee of arrival, entry or release time.

Give dispatch any flight, appointment or venue deadline before the schedule is confirmed. Follow your airline's check-in guidance and keep the team informed when the itinerary changes. If a service problem occurs, contact dispatch promptly so it can be reviewed against your reservation.

Passenger conduct & safe travel.

Follow the chauffeur's safety instructions, use the required restraints, and respect other passengers and the vehicle. Share child-seat and assistance requirements before confirmation. Do not assume that a vehicle can carry unreported passengers, luggage or equipment safely.

Itinerary and policy changes.

Request address, schedule, stop or passenger changes as soon as they are known. Dispatch needs to confirm whether the revised itinerary can be accommodated and whether it changes the fare. Keep the final written trip details.

The date above identifies this version of the website terms. Contact us if your reservation documents show a different arrangement or you need clarification about which terms apply to your trip.

Contact dispatch.

Call +1 (800) 528-7582 for time-sensitive changes. For other booking questions, email support@metroelitetransfer.com or use the contact page. Include your reservation reference and the change you need.